Terms and Conditions CGV

CGV  (Conditions Generales de Vente)

  • ARTICLE 1: SCOPE

These General Conditions of Sale apply to all orders placed with Revamp Atelier via the website revamp-atelier.fr  We reserve the right to adapt or modify these General Conditions of Sale at any time.  In case of modification, the general conditions of sale in force on the day of the order will be applied to each order.

  • ARTICLE 2: PRICE

Where prices are indicated of our products, these are in euros.  Any shipping costs will need to quoted and invoiced at the time of ordering. Any customs charges will not form part of the price, these shall be borne by the customer at the time of receipt.  All orders, regardless of their origin, are payable in euros.  The company and its website revamp-atelier.fr reserves the right to modify the prices at any time but the products will be invoiced on the basis of the prices in force at the time of recording of the order.

  • ARTICLE 3: ORDERS & PAYMENT

All Electronic Payments, Cards or otherwise will be conducted by means of utilising PayPals Gateway Portal..

Orders will be received by email using the address on the contact form.  On receipt of the order (and subsequent agreement where necessary) we will generate a request to you for payment, either a deposit or full payment depending on the item. Full cleared payment will be required prior to despatch of the item unless special agreement has been made (Ref.. Article 5 Payment). We reserve the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order.

  • ARTICLE 4: AVAILABILITY

In the event of an oversight on the website and the item requested is not available we will inform you by email.

Each product displayed on the website is original and is made with the raw materials that are available.  Should you like an item that has previously been made and subsequently sold we will do our best to source the material to replicate the item, this will be communicated to you by email including any timescale.

  • ARTICLE 5: PAYMENT

Unless by special agreement all purchases between revamp-atelier.fr and the customer shall be made in either full or part payment at the time of ordering. In the event of non payment the item will remain the property of revamp-atelier.fr and the order will be cancelled.  Following agreement of the sale of an item, an email will be sent to the customer for the cost of the item.  This can be paid via bank transfer or by PayPal, the details of which will be forwarded to the customer for payment. If part payment is agreed, then the final payment will need to be cleared before the item can be despatched.

  • ARTICLE 6: DELIVERY – GENERAL

Delivery is considered to have been made as soon as the products are made available to the customer.  It is therefore up to the customer to check the items on arrival and issue a complaint.  If the nature or quality of the products delivered do not comply with the indication on the corresponding delivery note, the customer must, on pain of forteiture, formulate his complaints in writing with in TWO (2) days following delivery.  The products will be delivered to the delivery address provided during the ordering process.  We cannot be held responsible for the consequences due to a delay in delivery.  Where an item is collected from our workshop then the item will be signed for when made available and deemed suitable at that point.

  • ARTICLE 7: RETURNS – PRODUCT COMPLIANCE

We are committed to refunding or exchanging products that are deemed defective or do not correspond to your order. In this case, we thank you for agreeing to state in a detailed way in writing, to await our agreement also in writing, and to return us the product (s) accompanied by our agreement. We will, at your choice, exchange or refund the product (s). The request must be made within fourteen calendar days of delivery. Any complaint made after this deadline cannot be accepted. The products must be returned to us in the state in which you received them with all the delivered elements (accessories, packaging, instructions, etc.). A refund will generally be made by PayPal as this is the preferred method of payment. Should there be a dispute between the two parties then this can be resolved using the PayPal Resolution Centre. The return costs are your responsibility.

  • ARTICLE 8: PRODUCT GUARANTEE

Some products sold have a manufacturer’s warranty. Excluded from this warranty are all products modified or repaired by the buyer or by any other person not expressly authorised by the seller. To be able to benefit from the product warranty, it is imperative to keep the purchase invoice of the product. The contractual guarantees do not cover: – replacement of consumables, – abnormal or improper use of products, – breakdowns related to accessories (power cables being damaged while in use, etc.), – faults and their consequences due to the intervention by an unauthorised repairer, – faults and their consequences linked to use not in accordance with the use for which the product is intended, – defects and their consequences linked to any external cause. However, in any event you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects. Any return of the product under the guarantee must be the subject of a prior agreement by the site us.  To this end, the buyer will contact the us by making his request via the ‘Contact us’ form or via email (info@revamp-atelier.fr). If the product is recognised as defective, we will send its return agreement by email. The defective product must be returned in its original packaging and accompanied by the agreement from us. All costs and risks associated with returning the product are the responsibility of the buyer. No cash refund will be issued on receipt of return delivery for any reason. All refunds will be process by PayPal electronically.

  • ARTICLE 9: RIGHT OF WITHDRAWAL

In accordance with article L.121-21 et seq. Of the Consumer Code, the consumer has a period of 14 calendar days from the date of delivery of order, to return any item that does not suit and request exchange or refund without penalty. A consumer is any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft or liberal activity; therefore, the withdrawal period does not apply for a sale made to a professional or to a need of the professional activity. This right of return can only be accepted for complete products. Upon receipt of your return, if you have requested an exchange of the product, we will send you the replacement product within 7 days if it is in stock (within 30 days maximum in other cases). If you have requested a refund, this will be done within 14 days at the latest. No cash refund will be issued on receipt of return delivery for any reason. All refunds will be process by PayPal electronically.

Return address : To be advised on communicated return agreement.

  • ARTICLE 10: RESPONSIBILITY

Our website cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a product being banned). It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order. Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics. In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of sale, we cannot be held liable. Of course, for any questions about the products, you can contact us by email via the ‘Contact us’ page. In the event of purchases on a professional basis, the website will not incur any liability for any indirect damage as a result of these, operating loss, loss of profit, loss of luck, damage or costs, which may occur. due to the purchase of the products. The total or partial inability to use the products, in particular due to incompatibility of equipment, cannot give rise to any compensation or reimbursement or questioning of the liability of revamp-atelier.fr

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